Technical Support Specialist, Langley BC – Open Position

Goal of this position:

To provide technical support for the installation or service of Viessmann equipment.
 

Essential duties and responsibilities:

• Provide telephone support for Viessmann commercial and residential boilers, burners, tanks, controls and related products.
• Coordinate the troubleshooting of Viessmann related heating systems with contractors, sales representatives and other stakeholders as required.
• Recommend service parts to field contractors and coordinate with Inside Sales.
• Assist field technicians, sales representatives, and other Viessmann staff as required.
• Provide technical support outside regular business hours as required - for clarification: the employee will not be required to carry a mobile phone to be on call, unless in single exceptional circumstances.
• Report product service issues to the Assistant Technical Service Manager on a regular basis or as required.
• Extraordinary and additional tasks as may be required by the course of business.

Prerequisites for Position

Education and professional experience:

• Technical courses in Plumbing, Heating, and Controls, or a related discipline.
• Minimum 5 years of experience installing and servicing heating equipment is preferred.

Skills and competencies:

• Strong analytical thinking skills.
• Motivated and willing to demonstrate own initiative.
• Excellent verbal and written communication skills.
• Reliable with strong organizational skills.

All interested candidates can apply and send their resume in confidence to Human Resources at Viessmann, at ZsnS@viessmann.com.